mahesa Jurisdiction Notice
mahesa operates as an online gaming and sportsbook platform available only in jurisdictions where local law permits. We do not offer our services in regions where online wagering is prohibited. This notice explains where mahesa is accessible, who is eligible to use our platform, and what legal responsibilities apply to users.
Our service availability is determined by local law, not by our choice. If you are unsure whether mahesa is permitted in your location, verify with your local regulatory authority before creating an account. Users are responsible for confirming that access and use of mahesa comply with the laws of their own jurisdiction.
This page covers the jurisdictional boundaries that define mahesa's service area, account eligibility requirements, and the legal framework that governs our platform. For detailed terms of use, see our Terms and ConditionsFor data protection and privacy information, see our Privacy Policy
Service Availability and Jurisdiction Restrictions
We at mahesa do not offer our services in jurisdictions where online wagering is prohibited. Our platform is available only where local law explicitly permits online gaming, sportsbook betting, and live-dealer table games. This means mahesa may be accessible in some regions and not in others, depending on each jurisdiction's specific regulations.
If you attempt to access mahesa from a jurisdiction where our service is not permitted, we reserve the right to block your access or suspend your account. We use geolocation technology and other verification methods to identify users in restricted regions. If we determine that you are accessing mahesa from a prohibited jurisdiction, we will close your account and return any remaining balance to your original payment source.
mahesa is available in supported regions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, subject to local law. However, local regulations may change at any time. If online wagering becomes prohibited in your region, we will suspend service in that area and notify affected users.
Users are responsible for jurisdiction compliance
We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction.
Account Eligibility on mahesa
To create an account on mahesa, you must meet the following conditions. First, you must be of legal age in your jurisdiction — typically 18 or older, but this varies by region. Second, you must not be prohibited by law from using online gaming platforms. Third, you must reside in or access mahesa from a jurisdiction where our service is permitted. Fourth, you must provide accurate personal information and pass our identity verification process.
We conduct Know Your Customer (KYC) verification before you can withdraw funds. This means you must submit a government-issued ID and proof of address. Our team reviews these documents and typically completes verification within one business day. If your documents are unclear or if we cannot verify your identity, we will request additional information or close your account.
If you are under the legal age in your jurisdiction, you are not eligible to use mahesa. We do not knowingly accept accounts from minors. If we discover that an account holder is underage, we will close the account immediately and forfeit any balance.
Legal Responsibility and User Obligations
By accessing mahesa, you acknowledge that you are responsible for understanding and complying with the laws of your own jurisdiction. mahesa is not responsible if local law changes and our service becomes prohibited in your region. If you continue to use mahesa after it becomes prohibited in your jurisdiction, you do so at your own legal risk.
You are responsible for ensuring that your use of mahesa does not violate any local laws, regulations, or court orders. You are also responsible for any taxes or legal obligations arising from your account activity. mahesa does not provide tax or legal advice. If you have questions about your legal obligations, consult a qualified professional in your jurisdiction.
mahesa operates only where local law permits. Users are responsible for verifying jurisdiction compliance before accessing our platform.
Data Protection and Privacy on mahesa
We at mahesa protect your personal data according to standard security practices and applicable data protection laws. We collect your name, email, phone number, and government ID for account verification and payment processing. We do not share your personal information with third parties except where required by law or to process your payments through our payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).
Your banking credentials are handled by your bank or e-wallet provider, not by mahesa. We never see your PIN, password, or authentication codes. Your account balance and transaction history are stored securely and are accessible only to you and our authorized support team.
For detailed information about how we collect, use, and protect your data, see our Privacy PolicyIf you have questions about your data or wish to request access to your personal information, contact our support team.
Contact mahesa for Legal Inquiries
If you have legal questions about mahesa, jurisdiction compliance, or our policies, contact our support team. We offer multilingual assistance via email, in-app chat, and phone. Our team responds to inquiries during business hours and aims to address legal questions within one working day.
If you believe mahesa is operating illegally in your jurisdiction, or if you have concerns about our compliance with local law, you may report this to your local regulatory authority. mahesa cooperates with legal authorities and regulatory bodies as required by law.
Changes to Jurisdiction Status
mahesa may update its service availability at any time if local law changes or if regulatory requirements shift. If our service becomes prohibited in your jurisdiction, we will notify you via email and in-app message. You will have a reasonable period to withdraw your account balance before we close your account.
If you have questions about mahesa's current availability in your region, or if you need clarification on jurisdiction compliance, contact our support team. We are available via email, in-app chat, and phone. We aim to respond to all inquiries within one working day and can provide guidance on whether mahesa is accessible in your location.
mahesa is committed to operating transparently and in compliance with local law. We do not operate in prohibited jurisdictions, and we do not knowingly serve users in regions where our service is not permitted. By using mahesa, you confirm that you have verified jurisdiction compliance and that you are eligible to access our platform under the laws of your jurisdiction.